Contact Crazy Time

Reach us

Have a question about Crazy Time? Our support team is ready to help with everything from account setup to game queries and payment issues. The fastest way to connect is through our in-app chat, built directly into your Crazy Time account. Alternatively, email us and expect a reply within 24 hours on business days.

• Email: [email protected]
• In-app chat: Available directly inside your Crazy Time account

Whether your query involves a deposit made via PhonePe, GPay, or BHIM, a withdrawal that has not yet arrived, or a bonus that has not been credited, our agents have the tools to investigate and respond promptly. Before reaching out, have your registered email address ready, this speeds up identity verification and reduces back-and-forth.

Office hours

Our automated in-app chat operates 24 hours a day, 7 days a week, so you are never left without a first point of contact. Live human agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST and handle complex cases such as withdrawal delays, disputed round outcomes, and account verification queries.

Outside live-agent hours, the automated system can walk you through common self-service steps, resetting your password, tracking a transaction, or locating a bonus offer. Queries logged after 9:00 PM IST are queued automatically and picked up by agents from 9:00 AM the following morning, so no request goes unanswered.

Online-only support

Crazy Time is a fully digital platform. There is no physical office, walk-in support centre, or postal address in India or anywhere else. Every support interaction takes place online, through email or in-app chat, so you receive the same standard of service whether you are in Delhi, Chennai, Pune, or a smaller city.

There is no need to post documents or travel anywhere. Identity verification, where required, is completed securely through our digital process. For the fastest resolution, use the in-app chat during live-agent hours or email us at [email protected] at any time.